Office Admin and Client Care

About this online course

The main aim of this course is to give learners the skills and confidence to manage their own work professionally as well as all administrative duties within a legal practitioner’s office. Learners will learn how to deal with clients in a professional manner, understand the importance of client service, and manage clients’ expectations. They will also learn the skills to ensure the smooth running of the office on a day-to-day basis.

Online course content

The Legal Practice

• The Legal Practice Act and Legal Practice Council
• Rules, Regulations and Code of Conduct
• Compliance in a legal practice
• Policies and Procedure in a legal practice
• File management in a legal practice
• Systems to deal with e-mail, post, docex and the service of documents and pleadings
• Telephone etiquette
• Dress code
• Open office etiquette
• Preparing for a meeting and how to take proper minutes of a meeting

Insurance

• Forms of insurance in a legal practice
• The Legal Practitioners Indemnity Insurance Fund (LPIIF)
• The Legal Practitioners Fidelity Fund (LPFF)
• Short-term insurance
• Keyman insurance

Finances

• Difference between trust and business money
• Benefits and risks of electronic banking
• VAT processes around calculation, input, output and the submission of returns

Life Skills

• Time management
• Manage conflict and change in the workplace
• Identify and manage stress
• Difference between aggressiveness and assertiveness
• Teamwork

Client Care and Marketing

• Brand awareness
• Touting and bribing
• Social media and how it can work for and against you
• How to deal with a difficult or negative client

Presenter

Alta van der Walt obtained her BA Business Management degree at Griffiths University and has been working as a practice manager for over 25 years. She has a passion for good business practices and has been lecturing Practice, Business and Management topics for the Law Society of South Africa’s Legal Education and Development (LEAD) Division for the past 13 years.

Course Details

Date: 4 & 5 June 2026 | 12:00 – 14:30

Closing date for registrations: 3 June 2026

Certification: All sessions are mandatory to qualify for a certificate.

Who should register?

Legal support staff members who would like to improve their administration skills especially Receptionists, PRO’s, Office Administrators, Typists, Messengers and Filing Clerks.

Registration

Registration fee categories (including VAT):

• Practising legal practitioners and other staff from legal firms: R1 800 per person
• Non-practising legal practitioners/others: R2 700 per person

How to register

Kindly note that registrations are done online. For certification purposes, participants should register individually, using their own email address. This will enable the system to generate a unique username and password for each person.

Step 1: Payment

Payment should be made by electronic funds transfer (EFT) only. You are required to upload the proof of payment (PDF) in Step 2 (online registration form). Should an invoice be required to effect payment, replace the proof of payment document with a note (Word) requesting an invoice.

LSSA banking details:
Account name: Law Society of South Africa
Bank: FNB Pretoria
Branch code: 251445
Account no: 6200 9641 079
Reference: OACC, Initials Surname

Step 2: Register Online

CLICK HERE ON ABOVE LINK TO REGISTER

Step 3: Confirmation

After submitting your registration, you will receive a system-generated confirmation email. If you do not receive it, please contact Yolanda Singh.

For more information about this online course contact Yolanda Singh

For more information about this course, contact Yolanda Singh on yolanda@LSSALEAD.org.za or at T: +27 (0)12 441 4652.

Terms & Conditions

Webinar/Online Course Access Policy

Please read before registering:

• One registration = one attendee. Group viewing or sharing access is not allowed.
• Accessing the webinar using generic or ambiguous identifiers like boardrooms, meeting rooms, or under a firm/Company name is not permitted.
• Attendees must join using their full name as provided during registration.
• Sharing access links or allowing others to join under your registration is strictly prohibited. It is a violation of our policy and professional ethics and may result in access being denied or revoked without refund.

Key information

• The LSSA is not liable for payments made into the incorrect bank account.
• The course is presented in English only.
• The course will be delivered via MS Teams. Please install the application before the course begins.
• In line with company policy and copyright laws, recordings and PowerPoint presentations will not be shared and are not included in the course fee. Unauthorized recording or transcription is strictly prohibited.
• Course materials and MS Teams link(s) will be emailed approximately 24 hours before the course.
• Check your junk folder if you do not receive the email.
• If still not received, contact Yolanda Singh at Yolanda@LSSALEAD.org.za.
• Test your link(s) upon receipt.
• Cancellations must be submitted in writing before the course material and link(s) are sent. No cancellations will be accepted thereafter. Non-attendance or late cancellation will result in the forfeit of fees.
• LSSA/LEAD may cancel or postpone a course if there is insufficient demand. In such cases, delegates will be informed and fully refunded.