Client Care Online Course

Client Care 
31 October 2022 | 12:00 – 14:00
Good customer service increases profits 

About this webinar and what the programme includes

Good customer service means continued success, increased profits, higher job satisfaction, improved company or organisation morale, better teamwork, and market expansion of services/products.

This is more practical approach on how to care for your clients and together with that grow your business.

Course content

•    Professional qualities in customer service

•    Simple actions huge returns

•    Making a good first impression
•    Ten major do’s and don’ts of customer service
•    Communicating with an unsatisfied customer
•    Solving the customer’s problems and follow-up with the customer

Benefits of attending
This course will expand the delegate’s knowledge on how to interact with clients to the benefit of the firm.

What previous delegates said 

•   The training was very informative. I learnt and benefited lot for the organization I work for.
•    I will recommend it to colleagues.It was a wonderful learning session.

•    I have gained so much from this Webinar.
•    Excellent presenter and she gives very good examples.
•    Very handy information to keep in mind.
•    Good, practical advice.
•    Wonderfully presented.

Date
31 October 2022: 12:00 – 14:00 (two hour presentation and 30 minutes for questions)Closing date for registrations: 28 October 2022Certification
Full session is mandatory to qualify for a certificate.
Who should register?

Everybody interacting with customers, including support staff, practising legal practitioners and candidate legal practitioners

Registration

•    Practising legal practitioners and other staff from legal firms: R 725 per person.
•    Non-practising legal practitioners/others: R 985 per person.

How to register

Kindly note that you can only register online and that there are limited places available. Participants should be registered individually to enable the system to generate a unique username and password for each person.

STEP 1:

Payment should be made by electronic funds transfer (EFT) only. Remember to upload the proof of payment (PDF) in step 2 (Online registration form)

LSSA banking details: Account name: Law Society of South Africa | Bank: FNB Pretoria | Branch code: 251445 | Account no: 6200 9641 079 | Reference: CC, Surname, Name

STEP 2:

CLICK HERE TO REGISTER 

STEP 3:
Once you have successfully registered to participate, you will receive confirmation that we have received your registration documentation. You will receive a system-generated e-mail with a Microsoft Teams link to the webinar at least 24 hours before the webinar starts. Read the instructions in the e-mail carefully and test your link to the webinar page at least 20 minutes before it starts.
For more information about this webinar contact Yolanda Singh:

E-mail: Yolanda@LSSALEAD.org.za | Please note we only communicate via e-mail should you need more information.

Please take note

  • The LSSA will not accept liability if the fees are not paid into the designated LSSA bank account.
  • The webinar is conducted in English only.
  • Should you need to cancel your registration, you need to do so in writing before the webinar link and material are shared. No cancelation will be accepted after it has been made available and failure to comply with this will result in the full fee being charged.
  • LSSA/LEAD shall have the right in its sole discretion to postpone or cancel tuition in any programme initially advertised and offered based on insufficient demand. Should LSSA/LEAD cancel the proposed training, registered delegates will be given reasonable notice of the cancellation and all fees paid by the delegate will be refunded.
  • LEAD might record the webinar for QA purposes. According to Company policy and copyright protection, recordings or the PowerPoint presentation will not be made available after the webinar.

Course Dates

Registration

•    Practising legal practitioners and other staff from legal firms: R 725 per person.
•    Non-practising legal practitioners/others: R 985 per person.

Webinar