About this webinar and what the programme includes

Good customer service means continued success, increased profits, higher job satisfaction, improved company or organisation morale, better teamwork, and market expansion of services/products. This is a more practical approach on how to care for your clients and grow your business.

The webinar will also focus on how to deal with difficult clients which can  lead to stress and bad reviews.  Happy clients will ensure continued success, increased profits, higher job satisfaction, improved company- or organization morale, better teamwork, and market expansion of services/products.

This webinar will expand the delegate’s knowledge on how to interact with clients ( both difficult and otherwise) to the benefit of the firm.

Course content

•    Professional qualities in customer service
•    Simple actions, huge returns
•    Making a good first impression
•    Ten major do’s and don’ts of customer service
•    Communicating with dissatisfied customers
•    Understanding why clients are difficult
•    Reacting when a client is difficult.
•    Resolving the client’s problems.
•    Communicating with a difficult client
•    Solving the client’s problems and following-up with the client

Presenters
Alta van der Walt obtained her BA Business Management degree at Griffiths University and has been working as a practice manager for over 25 years. She has a passion for good business practices and has been lecturing Practice, Business and Management topics for the Law Society of South Africa’s Legal Education and Development (LEAD) Division for the past 13 years.

Benefits of attending
This course will expand the delegate’s knowledge on how to interact with clients to the benefit of the firm.

What previous participants said 

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•   The training was very informative. I learnt and benefited lot for the organization I work for.
•    I will recommend it to colleagues.It was a wonderful learning session.

•    I have gained so much from this Webinar.
•    Excellent presenter and she gives very good examples.
•    Very handy information to keep in mind.
•    Good, practical advice.
•    Wonderfully presented.

Anyone dealing with customers including support staff as well as legal & candidate practitioners.

•    Practising legal practitioners and other staff from legal firms: R 770 per person.
•    Non-practising legal practitioners/others: R 1 050 per person.

Kindly note that you can only register online and that there are limited places available. Participants should be registered individually to enable the system to generate a unique username and password for each person.

Payment should be made by electronic funds transfer (EFT) only. Remember to upload the proof of payment (PDF) in step 2 (Online registration form)

LSSA banking details: Account name: Law Society of South Africa | Bank: FNB Pretoria | Branch code: 251445 | Account no: 6200 9641 079 | Reference: CC, Surname, Name

CLICK HERE TO REGISTER 

E-mail: Yolanda@LSSALEAD.org.za | Tel No 012 4414652

• The terms and conditions of the LSSA are such that our policy only allows for each person to be registered for a course/seminar/webinar as an individual. Each person attending any training offered by the LSSA must register as an individual. This is a standard protocol for all training offered by the Law Society of South Africa (LEAD).
• The LSSA will not accept liability if the fees are not paid into the designated LSSA bank account.
• The course is conducted in English only.
• The course will be delivered through MS TEAMS. Please ensure that you have MS TEAMS installed on your computer prior to the commencement of the course.
• You will receive the material as well as the link to the course via email, +-24 hours before commencement of the course.  If you do not receive the said email, look in your junk mail folder. If it is not there, contact Yolanda Singh on Yolanda@LSSALEAD.org.za.
• No cancellations will be accepted after the course material and link have been shared. Participants who do not cancel timeously and/or fail to attend the webinar will forfeit the amount paid towards this course.
• Should you need to cancel your registration, you need to do so in writing before the course link and material are shared. No cancelation will be accepted after it has been made available and failure to comply with this will result in the full fee being charged.
• LEAD might record the course for QA purposes. According to Company policy and copyright protection, recordings or the PowerPoint presentation will not be made available after the course.
• LSSA/LEAD shall have the right in its sole discretion to postpone or cancel tuition in any programme initially advertised and offered based on insufficient demand. Should LSSA/LEAD cancel the proposed training, registered delegates will be given reasonable notice of the cancellation and all fees paid by the delegate will be refunded.