|Good customer service increases profits |
About this webinar and what the programme includes
Good customer service means continued success, increased profits, higher job satisfaction, improved company or organisation morale, better teamwork, and market expansion of services/products.
This is more practical approach on how to care for your clients and together with that grow your business.
• Professional qualities in customer service
• Simple actions huge returns
• Making a good first impression
• Ten major do’s and don’ts of customer service
• Communicating with an unsatisfied customer
• Solving the customer’s problems and follow-up with the customer
Benefits of attending
This course will expand the delegate’s knowledge on how to interact with clients to the benefit of the firm.
What previous delegates said
• The training was very informative. I learnt and benefited lot for the organization I work for.
• I will recommend it to colleagues.It was a wonderful learning session.
• I have gained so much from this Webinar.
• Excellent presenter and she gives very good examples.
• Very handy information to keep in mind.
• Good, practical advice.
• Wonderfully presented.