Client Care 12 October 2023 | 13:00 – 16:00 |
Good customer service increases profits About this webinar and what the programme includes Good customer service means continued success, increased profits, higher job satisfaction, improved company or organisation morale, better teamwork, and market expansion of services/products. This is a more practical approach on how to care for your clients and grow your business. The webinar will also focus on how to deal with difficult clients which can lead to stress and bad reviews. Happy clients will ensure continued success, increased profits, higher job satisfaction, improved company- or organization morale, better teamwork, and market expansion of services/products. This webinar will expand the delegate’s knowledge on how to interact with clients ( both difficult and otherwise) to the benefit of the firm. Course content • Professional qualities in customer service Presenters Benefits of attending What previous participants said • The training was very informative. I learnt and benefited lot for the organization I work for. • I have gained so much from this Webinar. |
Date 12 October 2023: 13:00 – 16:00Closing date for registrations: 11 October 2023Certification Full session is mandatory to qualify for a certificate. |
Who should register? Anyone dealing with customers including support staff as well as legal & candidate practitioners. |
Registration • Practising legal practitioners and other staff from legal firms: R 770 per person. |
How to register Kindly note that you can only register online and that there are limited places available. Participants should be registered individually to enable the system to generate a unique username and password for each person. |
STEP 1: Payment should be made by electronic funds transfer (EFT) only. Remember to upload the proof of payment (PDF) in step 2 (Online registration form) LSSA banking details: Account name: Law Society of South Africa | Bank: FNB Pretoria | Branch code: 251445 | Account no: 6200 9641 079 | Reference: CC, Surname, Name |
STEP 2: |
STEP 3: Once you have registered to participate, you will receive a system-generated confirmation e-mail that we have received your registration documentation. Twenty-four hours before the course starts, you will receive an e-mail with the link to the course (Microsoft Teams) as well as your course material . Read the instructions in the e-mail carefully. If you do not receive this said email, please check your Spam / Junk folder, or kindly contact Yolanda Singh on Yolanda@LSSALEAD.org.za or Tel No (012) 441 4652, the day before the course start. Attendees must ensure that they have access to MS Teams well in advance. Kindly test your link as soon as you get it. |
For more information about this webinar contact Yolanda Singh: E-mail: Yolanda@LSSALEAD.org.za | Tel No 012 4414652 |
Please take note
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Course Dates
Registration
• Practising legal practitioners and other staff from legal firms: R 770 per person.
• Non-practising legal practitioners/others: R 1 050 per person.